Shipping policy

Shipping Policy

Thank you for supporting our small business! Each order is carefully prepared and packaged by hand to ensure your candles arrive safely and in great condition.

Order Processing

Please allow 5–7 business days for your order to be processed, poured, packaged, and prepared for shipment.

Processing time begins once your order has been successfully placed. Processing time does not include shipping or transit time.

During holidays, product launches, sales, or other high-volume periods, processing times may occasionally take longer. If there is a significant delay with your order, we will do our best to keep you informed.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Please note that shipping times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of our control.

We are not responsible for carrier delays once an order has been shipped.

Lost, Stolen, or Missing Packages

Please ensure that you are inputting the correct address before placing your order at checkout. Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package shows as delivered but you cannot locate it, we recommend filling a complaint with the carrier.