Return & Exchange Policy

Thank you for supporting our small business! Because our candles are handmade in small batches, all sales are final.

Order Processing & Shipping

Please allow 5–7 business days for your order to be processed and prepared for shipment. Processing time does not include transit time once your order has shipped.

Damaged or Broken Items

We carefully package each order to help ensure your candles arrive safely. However, if your candle arrives broken or damaged during shipping, please contact us. Inspect your order upon reception, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a replacement, you must provide:

• Your order number

• Clear photos showing the damaged or broken item

• Photos of the packaging, including the shipping box and packing materials

• A brief description of the damage

Once we receive and review the requested information, we will determine eligibility for a replacement.

If approved, we will send you a replacement item at no additional cost. Replacement items are subject to availability. If the exact item is no longer available, we will work with you on an appropriate replacement option.

Exchanges

We do not accept exchanges or refunds. Replacements are only offered for items that arrive broken or damaged, provided the damage is reported within 30 days of delivery and the required proof is submitted.

You can always contact us for any question at mdbathcraftorium@gmail.com.